Refund policy
1. Returns
You may request a return within [14/30] days of receiving your order.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be in its original packaging, with all tags and accessories included.
- Include proof of purchase or your order number.
Some products may not be eligible for return, including personalized items, perishable goods, digital products, and gift cards, unless they are defective or otherwise required by applicable law.
2. How to Request a Return
To request a return, please contact us at [scootersfcheap@gmail.com] and provide:
- Your name.
- Order number.
- Reason for the return.
- Photos of the product, if it is damaged or defective.
We will review your request and provide instructions on how to return your item.
Please do not send items back without contacting us first.
3. Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method within [5–10 business days].
Please note that your bank or payment provider may require additional time to process the refund.
4. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, please contact us as soon as possible at [scootersfcheap@gmail.com].
We will assess the issue and, where appropriate, offer a replacement, repair, or full refund in accordance with applicable law.
5. Return Shipping
- Change-of-mind returns: Return shipping costs are paid by the customer, unless otherwise stated.
- Damaged, defective, or incorrect items: We will cover reasonable return shipping costs where applicable.
- Original shipping fees are [non-refundable/refundable], except where required by law.
6. Exchanges
If you would like to exchange an item, please contact us at [scootersfcheap@gmail.com].
Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or another suitable solution.
7. Late or Missing Refunds
If you have not received your refund after the stated processing period:
- Check your bank account or payment provider.
- Contact your bank or card issuer.
- If you still have not received your refund, contact us at [scootersfcheap@gmail.com].
We will be happy to help investigate the issue.
8. Cancellation of Orders
You may request to cancel your order by contacting us as soon as possible at [scootersfcheap@gmail.com].
If your order has already been shipped or processed, cancellation may no longer be possible. In that case, you may request a return in accordance with this policy and applicable law.
9. Your Legal Rights
This policy does not limit any rights you may have under applicable consumer protection laws.
If you are located in the European Union, you may have a legal right to withdraw from certain online purchases within 14 days, subject to applicable exceptions. Products that are faulty or do not conform to the contract may also be covered by statutory consumer guarantees.